92coco Privacy Policy

This Privacy Policy applies to all users of the 92coco platform, accessible at https://92coco.app, including all associated mobile interfaces, applications, and customer support channels. It governs the collection, storage, processing, and sharing of personal data by 92coco in connection with the operation of its online casino and sports betting services.

By registering an account on 92coco, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not proceed with registration or continued use of the platform.

This Policy is effective as of 1 January 2026 and supersedes all previous versions. Where this Policy conflicts with any earlier privacy notice published by 92coco, this version takes precedence.

92coco collects personal data across three broad categories: information you provide directly, information generated by your use of the platform, and information received from third parties in the course of payment processing and identity verification.

Personal data is collected through the following channels and mechanisms:

• Direct submission: When you complete the 92coco registration form, submit KYC documents, initiate a deposit or withdrawal, contact customer support, or respond to any survey or communication from 92coco.
• Automated platform systems: Technical and usage data is collected automatically as you browse and interact with the 92coco platform. This includes server logs, session cookies, and analytics instrumentation that records in-platform behaviour such as game selections, bet placements, and navigation patterns.
• Payment providers: When you process a transaction via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, 92coco receives confirmation data from those providers sufficient to reconcile the transaction. 92coco does not receive or store full banking credentials.
• KYC verification partners: In cases where automated identity verification is used, data may pass through an authorised third-party verification service operating under a strict data processing agreement with 92coco. The results of such verification are stored on 92coco's systems; raw document images are retained only for the period required by anti-money laundering regulations.

92coco processes your personal data for the following specific and documented purposes:

• Account creation and management: To register your account, maintain your profile, authenticate your identity at login, and administer your preferences including responsible gaming tool settings.
• Transaction processing: To execute deposits and withdrawals in PKR via your selected payment method, reconcile balances, and maintain a complete transaction history accessible from your account dashboard.
• Age and identity verification: To confirm that you meet the 92coco minimum age requirement of 21 years and that you are the genuine owner of the identity submitted. This is a non-negotiable regulatory requirement and cannot be waived.
• Fraud prevention and anti-money laundering: To monitor account activity for patterns consistent with fraud, account sharing, bonus abuse, or money laundering, and to report suspicious activity to relevant authorities where legally required.
• Responsible gaming compliance: To enforce deposit limits, loss limits, cooling-off periods, and self-exclusion decisions that you have activated, and to identify accounts that may exhibit signs of problem gambling behaviour.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance related to your 92coco account.
• Platform improvement: To analyse aggregated and anonymised usage data for the purpose of improving game selection, interface usability, and the overall player experience on 92coco.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time via your account settings or by contacting support.

92coco processes personal data on the following legal bases, in accordance with internationally recognised data protection principles:

• Contractual necessity: Processing required to perform the contract between 92coco and the player — including account administration, transaction processing, and KYC verification — is carried out on the basis that it is necessary to deliver the service you have registered for.
• Legal obligation: Certain processing activities — particularly anti-money laundering monitoring, transaction record retention, and reporting to regulatory authorities — are carried out because 92coco is legally required to do so under applicable gaming and financial crime prevention frameworks.
• Legitimate interests: Fraud detection, platform security monitoring, and the improvement of platform services are carried out on the basis of 92coco's legitimate interests as a gaming operator, provided those interests are not overridden by your rights and interests.
• Consent: Marketing communications and any non-essential cookies are processed solely on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing that took place prior to withdrawal.

92coco does not sell or rent personal data to any third party. Data is shared only in the following limited and controlled circumstances:

• Payment processors: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to the extent necessary to process your deposits and withdrawals in PKR. These providers operate under their own privacy frameworks and are not authorised to use 92coco player data for any other purpose.
• KYC and identity verification providers: Identity documents and verification data may be processed by an authorised third-party KYC partner operating under a data processing agreement with 92coco. All such partners are required to maintain data security standards equivalent to those applied by 92coco itself.
• Game software providers: Technical session data — such as your player ID and game session token — may be passed to third-party game providers (such as slot and live casino software suppliers) solely to enable gameplay. These providers do not receive your full identity or financial data.
• Regulatory and law enforcement authorities: 92coco is required by law to report certain suspicious activities and to disclose account data when formally requested by competent regulatory or law enforcement authorities. Such disclosures are made only to the extent legally required and are not voluntary.
• Professional advisors: Legal counsel, auditors, and compliance consultants retained by 92coco may access limited personal data in the course of providing professional services, subject to strict confidentiality obligations.

92coco retains personal data for defined periods determined by the purpose of processing and applicable legal requirements. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Data subject to an ongoing legal hold or regulatory investigation is retained until that matter is fully resolved.

92coco uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and analyse platform usage. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. These cookies cannot be disabled without preventing access to the platform.
• Functional cookies: Store your preferences such as language settings, responsible gaming tool configurations, and display preferences. These persist across sessions to avoid requiring you to reconfigure settings at each login.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the 92coco platform. This data is used solely for internal platform improvement purposes. Analytics cookies are only placed with your consent.
• Marketing cookies: Used to identify you as a returning visitor and to serve relevant promotional content within the 92coco platform. These cookies are only placed with your explicit consent and can be withdrawn at any time via your account cookie preferences.

You may manage your cookie preferences at any time through the cookie settings panel accessible from the platform footer. Withdrawal of consent for non-essential cookies will not affect your ability to use the core gaming and betting functionality of 92coco.

As a 92coco account holder, you hold the following rights in respect of your personal data. All requests should be directed to our support team via live chat or by email at [email protected] and will be responded to within 30 calendar days of receipt:

• Right of Access: You may request confirmation of whether 92coco holds personal data about you and, if so, a copy of that data along with information about how it is being processed.
• Right to Rectification: You may request correction of any personal data held by 92coco that is inaccurate or incomplete. You may also update certain information directly through your account settings.
• Right to Erasure: You may request that 92coco deletes your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 92coco's legal retention obligations.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that 92coco provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object at any time to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. Once an objection is received, 92coco will cease the relevant processing unless compelling legitimate grounds can be demonstrated.
• Right to Restrict Processing: You may request that 92coco restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection is being considered.

92coco implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data at rest is encrypted using AES-256. All data in transit is protected using TLS 1.3. Passwords are hashed using bcrypt with a minimum cost factor of 12 and are never stored in plaintext.
• Access controls: Access to player data is restricted on a strict need-to-know basis. Staff members are assigned the minimum level of data access required to perform their specific role. All internal data access is logged and subject to regular audit.
• Infrastructure security: The 92coco platform is hosted on infrastructure that is protected by enterprise-grade firewalls, intrusion detection systems, and regular penetration testing conducted by independent third-party security specialists.
• Incident response: 92coco maintains a documented data breach response plan. In the event of a security incident that affects player personal data, affected players will be notified without undue delay and in accordance with applicable notification requirements.
• Staff training: All 92coco staff who handle personal data undergo mandatory data protection training at onboarding and at regular intervals thereafter. Data handling policies are reviewed and updated annually.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your 92coco login credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

92coco is an adult-only platform. The minimum age requirement for registration and use of 92coco is 21 years. This restriction is strictly enforced through our KYC verification process, which requires submission of a valid government-issued identity document confirming date of birth.

92coco does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through a fraudulent registration or any other means — that account will be immediately suspended, all data associated with the account will be deleted, and any deposits will be returned to the payment method of origin after completion of any applicable verification steps.

If you are a parent or guardian and you believe that a person under 21 in your household has registered on 92coco, please contact our support team via live chat immediately so that we can take appropriate action.

92coco reserves the right to update or amend this Privacy Policy at any time. Any material changes to the Policy — meaning changes that affect your rights or the way in which your data is processed — will be communicated to you via a notification on the 92coco platform and, where appropriate, by email to the address registered on your account.

Non-material changes such as formatting corrections, clarifications of existing language, or updates to contact details may be made without direct notification. The effective date displayed at the top of this Policy will be updated each time a revision is published.

Your continued use of the 92coco platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with a revised Policy, you must discontinue use of the platform and may request closure of your account by contacting our support team.

We recommend that you review this Privacy Policy periodically to remain informed about how 92coco protects your personal data. Archived versions of previous Privacy Policy editions are available on request from our compliance team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 92coco handles your personal data, please reach out to our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the 92coco platform. Live chat is the fastest way to reach our team for urgent data-related matters.
• Email: You may contact our data compliance team at [email protected]. Please include your registered account username and a clear description of your request or concern so we can respond promptly.

All data rights requests and privacy-related enquiries will be acknowledged within 5 business days and fully resolved within 30 calendar days, except in cases of unusual complexity where we may require up to 60 days with prior notification to you.